Omnichannel Retail Solutions

 



We understand how difficult it can be to meet changing consumer behaviour. Today’s modern consumers demand a consistent shopping experience across all channels in return for their business and loyalty. They want relevant, interactive, and targeted experiences when, where, and how they choose, whilst at the same time expecting a superior level of customer service. Using our technology and experience we can help you implement an omnichannel retail model to match their expectations.

 



The retail market has changed more in the last 5 years than in the previous 5 decades. We now talk in terms of the “connected” consumer – the “always on” shopper – and “customer centric” retail.

Tomorrow’s thriving retailers will be the ones that manage to make these experiences as pain-free, relevant and as convenient as possible. If you’re unable to provide an omnichannel experience in your organisation, the result can be silos of information and a fractured response to your customers’ requirements.

 

We excel at delivering omnichannel retail solutions with integrated eCommerce, POS, order management, inventory management and delivery operations providing: One view of your customers, inventory and orders.

We cover four key areas to help retailers and distributors stay ahead of the competition: Consultancy – Technology – Support – Advice.

Some of the customers we've had the pleasure to work with:

 

 

  • Customer Centric Retail

  • Treat Your Customer as an Individual

    Analyse and understand your customer, personalise product offerings to meet their special requirements. Record and react to each and every consumer touch point. Reward brand loyalty with points and price offers.

  • Relate with your Customer with Content Driven eCommerce

    Modern websites cannot be just a catalogue and a checkout - connect with your customer with personalised content.

  • The Customer Cares About Delivery Not Availability

    Provide delivery options to suit the customer not the retailer – click and collect – split deliveries – next day (and today) delivery – pre-order – foreign deliveries – order tracking – multiple delivery addresses.

  • Connected Omnichannel Solutions

  • Point of Service Solutions for Customer Service Excellence

    Give the shop assistant every opportunity to provide excellent customer service via the point of service solution, provide them with customer history, product details, product reviews, recommended accessories and service plans.

  • Connected Commerce for a Seamless Customer Experience

    Let the customer choose how they connect with the brand. Provide a device independent online solution that connects to the same data source as every other customer touch point.

  • Empower the Call Centre

    Place in the hands of the operator the tools, data and functionality to sell efficiently, solve problems, and provide information to the customer.

  • Order Management & Operational Efficiency

  • Centralise Product Management for a Single Version of the Truth

    Replace disparate, inefficient legacy systems with a single data instance – one version of the truth for all.

  • Improve Profitability with Supply Chain Visibility

    Replenish seamlessly across any channel based upon strategy or need. Use systems to manage inventory from within your business estate or expedite purchase orders from the supplier base to ensure no stock outs.

  • Flexible Business Structure

    Be prepared to restructure your organisation instantly for new store openings, acquisitions or new distribution centre to meet the needs of a changing business landscape.

  • Embark on a Technology Implementation with Confidence

    With Maginus Implementation Services we will prepare you, using a proven methodology, to get results early and ensure that your solution is optimised for peak trading not just business as usual. We will keep up to date with the latest technology via our upgrade program to keep you ahead of your competition.

Omnichannel Retail

Shop the Brand, Not Just the Channel

The move from ‘Multichannel’ to ‘Omnichannel’ is becoming more prevalent in the new retail climate whereby customers shop the brand, not just the channel. With expectations and demands increasing all the time, what works in today’s world may not be what’s needed tomorrow.

 

Trust in Maginus to help you excel as a modern retailer. Discover how we can help you evolve to meet ever-changing demands, and flex through your growing pains, after all, we help new and established retailers alike.

 

Download Report

Join our mailing list

Occasionally we would like to send you the latest news, reports and case studies from Maginus. For more info visit: Privacy Policy.

An error has occurred while getting captcha image

Find out more about our Omnichannel Retail Solutions

Microsoft Dynamics 365

Microsoft Dynamics 365 is an Enterprise Resource Planning (ERP) solution to suit large company requirements including multi-company, financial consolidation and management of retail estates. It was developed as Microsoft's next generation enterprise cloud solution that offers ERP, CRM and office functionality in a single solution.

 

Read More 

B2C eCommerce

Retail is a fast-paced, highly innovative industry. The most successful eCommerce solutions must support the modern day, agile marketer - content, commerce and digital marketing should be in the hands of the modern day marketer.

 

Read More

 

Talk to us today

 

Simply call us on +44 (0) 161 946 0000 to find out how we can help you stay ahead of the competition.