Your Brand Reputation relies on your site’s reliability. So does ours.
We offer dedicated support throughout your implementation and after go live to ensure your project’s a success. Our team is available 7 days a week, 365 days a year to support you, whenever you need us.
Support: Our Approach
We understand that our solutions are at the heart of our customers' businesses. That's why, when issues do occur, they need to be dealt with promptly and efficiently. Our helpdesk professionals and account managers have many years' market-specific experience which means that they understand the implications for your business and don't focus solely on the software.
The team that starts with you, stays with you.
To ensure a smooth transition from implementation to on-going support, we involve our Support staff in the implementation process so they fully understand your solution and have the opportunity to meet and build a relationship with you before go live.
Support doesn't just mean responding to issues - it's best when it's proactive - helping to identify potential problems before they impact you. That's why we use powerful automated monitoring services that give us visual KPI's about the performance of your solution.
In this podcast we chat to Wayne Martin, Operations Manager at RSPB about the impact of the Covid crisis on RSPB, how Maginus OMS has helped them to handle a 250% spike in online orders, increase productivity AND keep workers safe.
In this 32-page report, you'll learn how established brands are adopting a D2C eCommerce model. Success stories from Nike, Glossier and Farrow & Ball. Plus, how to safeguard your position in the market.
In just 10 minutes, you'll learn 3 approaches to go Direct-to-Consumer without ruining your retail relationships and 10 things to consider before setting up a Direct-to-Consumer channel.