Business Continuity is all about ensuring that an organisation's critical business functions and business platforms will either continue to operate despite serious incidents or disasters or will be recovered within a pre-defined period. We complete a comprehensive risk assessment at the end of which we understand our customers’ requirements around resilience, disaster recovery and contingency requirements. This allows us to build an infrastructure that will deliver the required SLA’s.
Our data backup services give our customers confidence that whatever they want to recover – whether it’s a ‘bare metal’ restore to a new server, a single file restore, multiple versions of a single file restore or just a single email – it’ll be there. To deliver this service we have secure, IP based backups which are mirrored to 2 geographical locations in Europe. For the techies out there, it’s a 256 bit AES encrypted real time continuous backup.
Proactive Monitoring & Remote Diagnostics
This service ‘does what it says on the tin’. We have a flexible, monitoring system which allows us to monitor different metrics for different customers based upon our discussions with them to identify their requirements. This proactive monitoring allows us to identify some issues before they happen, so they can be resolved before they cause a problem, or to get immediate notice if an unexpected issue arises, so it can be resolved as quickly as possible.