Written by Melanie Tymm, Industry Principle at Maginus, for the UKWA's Warehouse Best Practice Magazine.
Consumers will not wait more than 1-3 days to receive their goods when they can easily switch to a business who can offer them what they want immediately. Consumers expect instant gratification, to deliver this, warehouse operations must have maximum efficiency with a responsive fulfilment process.
Any business aiming to provide excellent customer service must place delivery at the centre of its operations to optimise a consumer’s experience. Download the full article to discover how to take your fulfilment operations to the next level.