With a finite capability to meet the demands of today’s “I want it now” consumers, retailers need to consider what matters most - is it speed, convenience or free delivery?
Outsourcing Tips from Leading Online Retailers
In this report we explore a digital view on outsourcing and how it’s reshaping the supply-side for the future. Including retailers’ experiences from: Schuh, RSPB and John Lewis to name a few.
Inside this whitepaper:
- A digital view on outsourcing and how it’s reshaping the supply side for the future
- How to grow and succeed through collaboration
- Retailers’ experiences from Schuh, RSPB and John Lewis to name a few.
- Leader Perspectives on how their customer service and other ideologies are at the heart of their strategic operations
Maginus commissioned Internet Retailing to produce this whitepaper - showcasing a new strategy, 'rightsourcing', namely outsourcing the right tasks to the right source in order to maximise customer service. Offering visibility of every moving part, with a willingness to interoperate and flex the service, creating an infrastructure that can continually change and adapt.
Key findings from Episerver’s recent survey of 4,500 consumers about their online shopping habits and expectations.
Download our easy-read checklist to help you decide whether you’re ready to take your online business to the next level.