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Outsourcing Tips from Leading Online Retailers


Ian Jindal
Ian Jindal Editor in Chief, Internet Retailing
31 Oct 2017

In this report we explore a digital view on outsourcing and how it’s reshaping the supply-side for the future. Including retailers’ experiences from: Schuh, RSPB and John Lewis to name a few.

Inside this whitepaper:
  • A digital view on outsourcing and how it’s reshaping the supply side for the future
  • How to grow and succeed through collaboration
  • Retailers’ experiences from Schuh, RSPB and John Lewis to name a few.
  • Leader Perspectives on how their customer service and other ideologies are at the heart of their strategic operations
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Maginus commissioned Internet Retailing to produce this whitepaper - showcasing a new strategy, 'rightsourcing', namely outsourcing the right tasks to the right source in order to maximise customer service. Offering visibility of every moving part, with a willingness to interoperate and flex the service, creating an infrastructure that can continually change and adapt.

 

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