eCommerce The Next Normal: How eCommerce and Operations Leaders Can Respond Now


Amanda Mulquiney-Birbeck
Amanda Mulquiney-BirbeckDigital Marketing Manager
24 Nov 2020

We are now in the midst of the 2nd wave of Covid19 and retailers should be prepared to serve their customers both on - and offline. In this report, we outline the pandemic’s impact on consumer behaviour across key industries including Grocery, Health & Beauty, Electrical, Wine/Alcohol, Clothing and accessories. The second half of the report looks at how you can make your operations resilient for a 2nd or 3rd wave demand surge.

In this 10-minute read, we outline:
  • The pandemic’s impact on consumer behaviour and post-pandemic predictions
  • The winners and losers since lockdown
  • Key markets for potential online growth
  • The benefits of going Direct to Consumer
  • How to make your operations resilient for a 2nd or 3rd wave demand surge
  • How we helped the RSPB handle a 250% increase in online orders during the pandemic
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