eCommerce The Next Normal: How eCommerce and Operations Leaders Can Respond Now

We are now in the midst of the 2nd wave of Covid19 and retailers should be prepared to serve their customers both on - and offline. In this report, we outline the pandemic’s impact on consumer behaviour across key industries including Grocery, Health & Beauty, Electrical, Wine/Alcohol, Clothing and accessories. The second half of the report looks at how you can make your operations resilient for a 2nd or 3rd wave demand surge.

• The pandemic’s impact on consumer behaviour and post-pandemic predictions
• The winners and losers since lockdown
• Key markets for potential online growth
• The benefits of going Direct to Consumer
• How to make your operations resilient for a 2nd or 3rd wave demand surge
• How we helped the RSPB handle a 250% increase in online orders during the pandemic