With a finite capability to meet the demands of today’s “I want it now” consumers, retailers need to consider what matters most - is it speed, convenience or free delivery?
Customer Profitability for B2B: Finding Good & Bad Customers
This whitepaper looks at how organisations should define which customers are good for your business and which ones might actually be damaging your business. We examine how chasing the goal of customer service excellence, while on the face of it may sound laudable, could be diverting resource and focus from the ultimate goal of making a profit.
In this free 4-page report you'll learn:
- 6 Steps to Calculate Customer Value
- How to find out which customers are profitable, losing you money and which are breaking-even
- How to develop a data driven approach to customer service.
Key findings from Episerver’s recent survey of 4,500 consumers about their online shopping habits and expectations.
Download our easy-read checklist to help you decide whether you’re ready to take your online business to the next level.
Considering moving to Magento 2? In less than 5 months Magento 1 reaches its end of life. If you're wondering which version is the best fit for your business, download our guide to weigh up the pros and cons.