IMRG Connect

Putting customer experience at the heart of your business

The IMRG Customer Connect is 100% focused on the customer rather than retail businesses – after all, without customers, retail businesses wouldn’t exist. Register to hear from leading retailers to get insight on everything they know about their customers; how they have gathered that information and stay relevant, and what they need to do to maintain their loyalty in an ever-more competitive market.


Confirmed keynote speakers include:

  • Rohan Shanbhag, Ecommerce Director at LEGO
  • Libby Cross, Head of Ecommerce at Hobbs


Panel: What Do You Need to Understand About the Customer in 2019? (10:10 – 10:40)

Don’t miss Gavin Masters, Ecommerce Industry Principal at Maginus alongside Birchbox, Koo Omo and IBM. The panel session will be hosted by Andrew McClelland, Consultant at IMRG.


What we’ll cover:

  • How is the customer in 2019 different from previous years?
  • Can the high street / stores still serve a purpose?
  • What does a high-quality experience look like today?
  • How does behaviour differ by demographic?




Who Should Attend?

For anyone and everyone who wants practical, actionable solutions to drive their business forward, IMRG Connect has more customer-focused content than ever before:

  • Heads of Ecommerce
  • Heads of Multichannel Retailing
  • Global Heads of Ecommerce
  • Heads of Logistics / Delivery
  • Heads of Marketing
  • Managers / Directors
  • Marketing Directors
  • Analysts 

This event is open to all online retailers, and IMRG solution provider members at no charge.

To see the full agenda for the event, click here.



Reasons to attend:

  • Discover how the customer is changing in 2019
  • Learn how to optimise the customer funnel
  • How to optimise your site navigation and customer journeys
  • Don’t miss Maginus’ panel session alongside Birchbox, IBM and Koo Omo.


  • Wednesday 26 Jun 2019
  • 8:00 - 17:00
  • Cavendish Conf Centre
    22 Duchess Mews
    W1G 9DT
  • FREE

Ecommerce Expo



Wednesday, September 30, 2020

Venue: Excel, London

Join Maginus at Ecommerce Expo 2020 in association with IMRG. Rebranded and reinvigorated, it returns better than ever before, packed with a revamped programme, industry-leading suppliers and more new features than ever before.