Microsoft Dynamics AX for Retail 2012 is a powerful, integrated solution, purpose-built for the dynamic reality of today’s retail environment. The new software from Microsoft complements the complete end-to-end solutions that Maginus offer, making an all-round exciting answer for retailers who want to maximise revenue across sales channels including stores, catalogue & mail order, ecommerce, kiosks and more. Retailers selecting the software will benefit from the power to connect with customers in a truly multichannel way. Enabling customers to buy, pick up, return or replace items across channels. Microsoft has made a major ongoing commitment to the retail market allowing retailers to benefit from the security of its financial stability and huge technical and investment resources.
Key Benefits:
- Improve customer service: Improving customer service ultimately increases conversion rates and average basket value which is essential for retailers during recessionary times.
- Tap into new channels: With Dynamics AX for Retail retailers can tap into new online channels such as eBay, Amazon, Facebook and Twitter to market and sell their goods.
- Reduce capital tied up in stock: Reliable, sophisticated demand forecasting and efficient inventory management keeps costs down whilst improving stock availability and improving customer service.
- Expand multi-channel engagement: By introducing Microsoft Dynamics AX for Retail as part of a multi channel solution you can offer your customers click & collect, order in-store for home delivery, and return goods either to the store or online etc.
Powerful
- Immediate, accurate insight enabled by a unified solution at the store, headquarters, supply chain, and more.
- Complete centralised control of hardware, user interface, and user profiles.
- Fully customisable user interface, tailored for mobile & customer-facing devices, enabling personalised engagement to build loyalty.
- Quick access to real-time information enables customer choice and increases customer satisfaction.
- Role-Based user interface, drive security, reduce shrinkage, and improve speed of service.
- Tailored Role Centres, provide instant access to relevant tools to prioritise tasks, and reduce training times.
Agile
- Cross channel enables a consistent customer experience.
- Optimises the customer experience and supply chain through channel transparency.
- Enables scale with the flexibility to adapt.
- Optimises workflows and competitive differentiation.
- Grow with new formats and penetrate emerging markets quickly.
- Cloud-based commerce service enables new points of customer engagement and visibility through marketplaces e.g. Amazon, Ebay, Shop.com.
- Uses social networks as e.g. Facebook & Twitter as valuable new sources of revenue, customer feedback, and digital marketing.
Simple
- Phased deployment and rollout protects the store channel.
- Consistent API’s protect investment and encourage innovation.
- Ease of implementation builds a solid foundation for user adoption and customer loyalty.
- RapidStart, upgrade advisors, and other powerful tools drive simple, template-based configuration.
- Retail-specific roles and security profiles allow quick set up
- Connect store associates the rest of the organisation through integrated self-service collaboration capabilities.
- Find information quickly to better serve customers through Microsoft SharePoint 2010 Business Connectivity Services.
Features:
Microsoft Dynamics® AX for Retail is an integrated retail solution designed for Microsoft Dynamics® AX . This solution controls the fundamental aspects of a retail business from the head office to the stores, and links the point-of-sale (POS) registers and Microsoft Dynamics AX. Microsoft Dynamics AX for Retail includes:
- Microsoft Dynamics® AX for Retail Headquarters
- Microsoft Dynamics® AX for Retail Store Connect
- Microsoft Dynamics® AX for Retail Transaction Service
- Microsoft Dynamics® AX for Retail POS
Microsoft Dynamics AX for Retail gives you the abiliy to:
Connect to customers
- Multichannel capabilities let customers easily order and collect purchases, as well as handling returns or replacement items.
- Support for social and mobile commerce lets retailers offer promotions, discounts or coupons targeted to marketplaces or social networks.
Empower employees
- Orders can be created and managed at the POS.
- Role Centres and dashboards give employees the data required to deliver relevant information to each individual user.
Relevant planning capabilities
- Integrated multichannel management gives retailers the information they need to anticipate trends.
Dynamics AX for Retail will provide midsize and enterprise retailers with an end-to-end solution that will help retailers deliver uniquely consistent, convenient and personalised experiences for shoppers.
Fiona Nolan, Dynamics AX UK Product Manager says, "As a trusted Gold ERP Partner of Microsoft. Maginus bring years of industry experience in providing a fully multichannel experience to customers. With their commitment to developing and supporting implementation, using the high quality Microsoft SureStep methodologies they focus on maximising business benefits and minimising risk. Maginus pride themselves on the relationship they have with their customers, and will be a key provider for Microsoft Dynamics AX for Retail 2012.”
