At first glance, it may appear that the two approaches merely aim to interact with consumers across a number of channels. However, an Omnichannel approach puts the customer at the heart of every interaction to create a seamless, friction-free and consistent customer experience.
Amazon's impact on online retail (and soon to be) B2B sectors is greater now than ever before. For many businesses, Amazon is simultaneously a sales channel, a partner, and a competitive threat. In this video, Mark Thornton explores whether Amazon is a friend, foe or both?
With intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives you choice. Start with just what you need to run your business—and delight your customers. And then add apps as your needs change.
At a recent User Conference Peter Ward, CEO of the UKWA, took a closer look at the demographics, consumer habits, and their effect on logistics industry and discussed whether these present a risk or opportunity.
Amazon is one of the largest and most diverse online businesses in the world. In this video Mark Thornton discusses how you can play to your omnichannel strengths in order to compete with the online giant that is Amazon.
Last month we held a User Conference that combined thought-provoking speakers, some interesting announcements and insight into our future product direction. Watch our video to hear what our customers had to say.
Integration is crucial within today’s retail (and distribution) landscape. If done well, integration can provide your business with the flexibility to adapt and change as it grows - done badly and it will become a major barrier to growth.
We understand that implementing a new system is one of the most time-consuming, complex and expensive tasks a company will undertake. Watch this video to find out 3 pieces of advice to make sure your new implementation goes as smoothly as possible.
How do you tackle complex reporting requirements with data coming from a myriad of different sources? David Brown, Data Manager at Justerini & Brooks, outlines their approach, benefits and advice on implementing BI.
Retailers will need to ensure their online offering and fulfilment services are second to none to compete for consumer spend this year.
With ever-increasing demands caused by online giants such as Amazon, how can retailers improve their delivery performance and fulfil customer expectations?
Watch our video to find out what retailers need from a modern Point of Sale (POS) and the common challenges retailers find when implementing Microsoft Dynamics AX POS.
Companies are increasingly embarking on digital transformation projects in an effort to remain competitive. Sean Donnelly, Senior Research Analyst at eConsultancy outlines the role that customer experience plays in encouraging technology and business change.
Gavin Masters presents, “Is Your Business Too Complex to Go Online?”. Watch our video to find out how you can overcome the challenge of digital transformation, and migrate your B2B business online, one-step-at-a-time.
Drawing on research conducted by MetaPack, Vidya discusses how you can focus on improving your delivery experience for your customers by addressing key issues. This video features case studies showing how different companies have resolved these issues.
Amazon quietly launched AmazonSupply back in 2012, the eCommerce giant is now turning their hand to the lucrative world of B2B wholesale with the recent launch of Amazon Business Marketplace. Mark Thornton warns of the potential impact this could have on the wholesale and distribution market in the UK.
See how EPiServer software can help you understand the customer journey and deliver rewarding online experiences for the connected consumer.
We believe that Maginus is the only UK organisation able to deliver enterprise-level, omnichannel solutions from a single team of people. Watch our corporate video to find out more.
The role of CIOs, and the IT department they direct, is changing. Simon Weeks, CEO at Maginus, discusses how over the past decade, the majority of companies view their CIOs as critical members of company structure, and expect that role to develop in the future.
Watch our video to find out how you can overcome the challenge of digital transformation, and migrate your B2B business online, one-step-at-a-time.
One of the impacts of modern technology is that there has been an explosion in the amount of data inside and outside organisations. As a result getting to ‘one version of the truth’ has become increasingly difficult to achieve. Will O'Brien explains why "IT is as important as keeping the lights on".
The retail industry has undergone one of the biggest changes in the past 20 years as retailers make the transition from multichannel to omnichannel. Watch this video to get a glance into the future of retail.
Amazon has once again raised the bar by bringing its ‘Prime Now’ one-hour delivery service to London. With many retailers struggling to manage even same day delivery, this probably feels like a kick in the teeth. Find out how you can compete.
With EPiServer 7 CMS you edit directly on the page and see updates in real time. Working with digital assets is simple: drag and drop your image from the assets pane and it will automatically adjust to the layout across devices.
Create, edit and preview directly on mobile and your content will be enabled and optimised on any devices from PC to tablet.
With EPiServer's self-optimising blocks, you can spend your time doing high-value tasks like better understanding the real impacts on conversions, rather than spending time setting up tests, monitoring and interpreting results.
Watch this video to get a sneak preview of how Microsoft Dynamics AX 2012 R3 enables organizations to engage with customers, run simplified operations and expand into new markets.
Our very own Gavin Masters, Head of Product Consultancy at Maginus and Mark Kelly, Technical Pre-Sales Consultant from EPiServer present, "How to Win in a Mobile First World".
Watch this video to hear how ZAP BI has helped FAF Inc uncover new strategies, empowering employees to create reports, dashboards, KPIs, scorecards, and advanced analyses.
Clienteling is an integral element of Microsoft Dynamics AX for Retail, providing staff on the shop floor with a powerful single view of the customer - recent purchases, orders, and insights into the behaviour of the individual customer.
Primarily using Microsoft SSRS (SQL Server Reporting Services,) Excel, and Pivot tables, Greenfield found that their month-end reporting was extremely time consuming and were looking to reduce the time spent generating reports, and take their reporting to the next level.